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Customer Service Agent
Introduction
As a Customer Service Agent at Dutch Caribbean Islandhopper you will work both within the terminal, and at the airside of your assigned airport(s). You are part of our front-line operational team, and you ensure the safe, efficient, and timely handling of our passengers while maintaining the highest standards of safety, security and service.
Your duties include the assistance of customers at the Service Center, Check-in of Passengers & Baggage, the management of Boarding Gates, and Assistance of Passengers to/from the aircraft. You will perform your tasks according to the Approved Handling Procedures of Dutch Caribbean Islandhopper.
This physically active and hands-on position is ideal for individuals who thrive in fast-paced environments, value teamwork, are service oriented, and are passionate about aviation.
Key Responsibilities
Following is a brief overview of the key-responsibilities:
Inspect & Prepare Service, Check-in & Boarding Areas prior to use;
Assisting Customers with Bookings & Questions;
Performing Passenger & Baggage Check-in;
Performing Passenger Boarding;
Providing Assistance to Passengers requiring Special Care;
Guiding Passengers to/from the aircraft;
Accepting/ Delivery baggage on the ramp; and
Operating aircraft doors & Boarding Equipment.
In addition, you will:
Follow all safety, operational, and security protocols;
Communicate effectively with team members, flight crew, and operations personnel;
Maintain cleanliness and readiness of equipment & ramp areas; and
Support irregular operations (Flight delays, Diversions, and/or Emergency Responses).
Position Prerequisites
Applicants must:
Be a national of the country where the base is located, or be eligible to obtain a residence and work permit for that location.
Be between 21 and 40 years old;
Be able to read, write, speak, and understand English fluently; and
Be medically fit.
Candidates who are fluent in any other languages (e.g. Dutch/ French/ German/ Spanish & Portuguese) are preferred. Candidates for positions in Aruba, Bonaire or Curaçao must also be fluent in Papiamento, and candidates for positions in Dominica or Saint Lucia must also be fluent in Patois.
Prior experience with passenger handling is not mandatory. Preference will be given to candidates with extensive experience in the hospitality industry.
As this is a Security Sensitive Position all candidates will undergo a thorough background check.
Gender Inclusion
There are no gender requirements. We thus encourage applications from all genders.
Training Requirements
All selected will receive in-house training and must pass both written & practical exams. Upon successful completion, candidates will undergo on-the-job training, followed by a performance evaluation period.
Mental & Physical Requirements
The airport environment can be fast-paced and demanding. Applicants must have high stress tolerance. The role involves physical tasks, including the use of equipment and the manual handling of baggage and cargo. Applicants must be physically capable of performing all assigned duties safely.
Working Conditions
Work is conducted both within the airport terminal, and outdoors. Outdoors tasks are conducted in all weather conditions, including sun, rain, and wind. You will be exposed to aircraft noise and prop/jet blast.
Work Schedule
You will be scheduled as per variable shifts. You must be available to work on weekends and on public holidays as required by operational needs.
Uniform & Equipment
You will be required to wear the company-provided uniform, including identification and personal protective equipment (PPE). Proper and consistent use of uniform and PPE is mandatory at all times.
Salary Structure & Benefits
Compensation may vary by assigned country or base. Details will be discussed during the recruitment process. Permanent members enjoy travel benefits on our own network.
Career Opportunities & Growth
At Dutch Caribbean, we are proud to be an Equal Opportunity Employer. We actively support the personal and professional development of our team members.
Customer Service Agents may advance into a variety of roles such as:
Customer Service Supervisor
Customer Service Instructor
Customer Service Auditor
Station Manager
Country Manager
Regional Manager
Ground Operations Coordinator
Ground Operations Manager
We offer ongoing training, cross-functional exposure, and leadership development opportunities to help you build your aviation career.
How to apply?
Interested candidates are invited to complete the following questionnaire. Selected applicants will be invited to submit their CV and electronic copies of essential supporting documentation.
Position Availability
This position is available at the following locations:
Dutch Caribbean:
- Curaçao (CUR)
- St. Eustatius (EUX)
Eastern Caribbean
- Nevis (NEV)
- St. Kitts (SKB)
Initial application
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